In an ailing and uncertain economic future, businesses must be even more aware of customer service. Potential customers are limiting their spending and are less likely to spend if the do not feel appreciated.
Customer service had begin a huge decline in recent years. Fat wallets and fat bellies gave businesses a false sense of security. However, with the current financial climate, businesses need to up their customer service…big time!
Buyers are watching their pennies and will not tolerate poor customer service any longer. Companies, both big and small, better wake up if they want to stay out of the ever growing pile of fallen businesses.
Tips to go the Extra Mile in Customer Service
Happy Customer Equals Profitable Business. Never, never, under any circumstance let your customer walk away unhappy. Do everything in your power to earn each customers respect and loyalty. Kindness goes a long way.
Appreciate Your Customers. You need your customers way more than they need you. Make them feel appreciated. Have great sales and give freebies to repeat customers. Be creative and make sure they know that you appreciate their business. After all, they are spending their hard earned money and they deserve respect.
Proper Communication. Make eye contact with customers. Shake their hands. Walk them to the product. For Online companies, return emails immediately, call them, send thank you and/or Christmas cards. Keep in contact with your customers. Do not stalk them, of course. LOL!
Train Your Employees to be Customer Service Savvy. This is important. You can have the best customer service skills and still fall if your employees do not give customers the same level of customer service as you do. Train them. Make it a mandatory part of employment and do not tolerate anything less then the best from your employees. Period.
If we take our customers seriously, listen to them and make them feel like they matter, we will have a better chance of not only making it through this economic nightmare, we will gain a loyal customer base that will hold for a lifetime.
Copyright © Lara Velez, All Rights Reserved
